Your Rights and Responsibilities

Revised 1/23

These rights and responsibilities describe how Seattle Children’s Hospital will partner with you and your family to provide expert, family-centered healthcare. You have the right to receive a hard copy of this handout and have it explained to you.

Your Rights and Responsibilities is available in the following languages:

See information below on how to provide feedback or submit a complaint.

Related Patient Rights Policies and Resources

Billing and Financial Assistance

Concerns or Feedback

Your feedback is very important to us. We hope you will tell us when we do a good job and when we do not meet your expectations. To do so, you can contact Seattle Children’s Support and Engagement using any of the methods listed below or complete comment cards available at the hospital and clinic locations.

Complaints

You have the right to submit a complaint or grievance about your care or treatment. We will let you know we received your complaint or grievance within 7 to 10 days of receipt and provide an estimated date for a final response. These are the ways you can reach us:

  • Speak with a member of your care team in the moment about your concerns. If they are not able to help, ask to speak with a charge nurse or manager.
  • Call Seattle Children's Support and Engagement at 206-987-2550.
    • If you’d like to speak to someone in a language other than English, call 1-866-583-1527, choose your language and ask to be connected to Seattle Children’s Support and Engagement.
    • If you are deaf, hard of hearing or deaf and blind, tell the person helping you that you need an interpreter or call the Seattle Children’s Family Resource Center at 206-987-2201 or TTY: 206-987-2201.
  • Submit online
  • Email family.feedback@seattlechildrens.org.
  • Write to:
    Seattle Children’s Hospital
    Support and Engagement
    PO Box 5371, RB.7.420
    Seattle, WA 98145-5005

Ways to file a complaint outside of Seattle Children’s

You may file a complaint with the Washington State Department of Health:

You may file a complaint with DNV Healthcare, Seattle Children's accrediting organization:

Ways to file a complaint about health professionals